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Privacy Policy
Last Updated: February 9, 2026
At DocVerify ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
1.1 Personal Information
We collect the following personal information:
- Account Information: Name, email address, phone number, and user role (Employer or Marketer)
- Location Data: GPS coordinates and location information when you verify doctor visits
- Photos: Images captured during visit verification, including metadata (timestamp, location)
- OTP Data: Phone numbers used for WhatsApp OTP verification
- Device Information: Device type, operating system, unique device identifiers
1.2 Automatically Collected Information
- Usage data and analytics
- App crash reports and error logs
- Network information
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our verification services
- To verify doctor visits with GPS location, photos, and OTP confirmation
- To create and manage user accounts
- To process payments through Razorpay
- To send OTP codes via WhatsApp for visit verification
- To provide real-time updates and dashboards
- To improve our services and user experience
- To comply with legal obligations
- To prevent fraud and ensure security
3. Data Storage and Security
3.1 Data Storage
Your data is stored securely using:
- Firebase/Firestore: User accounts, visit records, and app data
- Firebase Storage: Photos and media files
- Encryption: Sensitive data is encrypted in transit and at rest
3.2 Security Measures
We implement industry-standard security measures including:
- Secure authentication and authorization
- Data encryption
- Regular security audits
- Access controls and role-based permissions
4. Third-Party Services
We use the following third-party services that may collect information:
- Razorpay: Payment processing (subject to Razorpay's privacy policy)
- WhatsApp Business API: OTP delivery (subject to WhatsApp's privacy policy)
- Google Maps/Geolocation: Location services (subject to Google's privacy policy)
- Firebase (Google): Backend services and analytics (subject to Google's privacy policy)
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With your explicit consent
- With service providers who assist in our operations (under strict confidentiality agreements)
- To comply with legal obligations or court orders
- To protect our rights, privacy, safety, or property
- In connection with a business transfer or merger
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal requirements)
- Data Portability: Request a copy of your data in a portable format
- Withdraw Consent: Withdraw consent for data processing where applicable
- Opt-out: Opt-out of marketing communications
To exercise these rights, please contact us at virajbagal12@gmail.com.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
Visit records and verification data are retained for audit and compliance purposes as required by law.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
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